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Frequently Asked Questions


How has Covid-19 affected the property market?
The property Market through 2020 has remained buoyant and many places have seen an increase in property values. The average across the UK was 4.7% for the year to September with the increases coming in the later part of this period.
Can I still get a mortgage when furloughed?
Currently it is more difficult to gain a mortgage if you are furloughed, as the lenders will use your reduced level of income to work out how much you can borrow. It is best to speak to us on a one-to-one basis so we can advise on your individual circumstances.
Do you operate in my area?
We serve the whole United Kingdom, from our office in Bristol. Everything can be done quickly and easy online and on the phone.
How does it work? What does a Mortgage Adviser do?
Initially, our advisers will provide you with research based on your current requirements and situation. This is without obligation on your part – that’s just how we do it.

If you find what we have sent of interest and wish to go forward, we will make a thorough assessment of your needs and recommend an appropriate lender and mortgage product for you. We will then approach that lender on your behalf, to gain a decision in principle and an indication of their willingness to lend.

We then manage your application through to completion, keeping you in the loop throughout. During this time we will review your Protection and Insurance needs and make recommendations where they are appropriate and relevant.
Why should I use a Mortgage Advisor?
A good mortgage advisor utilises their experience to save you time and hassle, and most importantly find you the best deal. They will guide you through the process in simple terms, speak to lenders and advising you on the best solution.

When it’s time to remortgage, we can help you continue to pay less.
What can you advise me on?
Depending on your individual circumstance, we can advise on every aspect of the process. From purchasing your first home, to re-mortgages, buy to lets, equity release, life cover and much more.

See our Sitemap for details and advice links.
Who are you?
Mortgage Marketplace are an experienced and growing Bristol-based independent Mortgage Advisers and Brokers. With a wealth of experience spanning the mortgage sector, we deliver high quality advice and utilise the latest technology to keep things simple.

Check out Our Team to find out more.
Are you whole of market? Independent? What does this mean?
We are a completely independent and whole of market Mortgage Brokers.

This means that we are not tied to any lender or third party, and we have access to the whole mortgage marketplace, allowing us to ensure we get you the best deal.
How much can I borrow?
Try our free calculators to get an indicative cost before calling:

Mortgage Calculator

Repayments Calculator

Stamp Duty Calculator
How much will it cost?

We believe in being competitive and transparent on fees.

Your initial mortgage consultation is free. You won’t be asked to pay a fee until we have submitted an application on your behalf.

Our fees depend on the product - see the list below or speak to an advisor.

Residential Mortgage & Remortgage
Application fee of £395.00 payable on receipt of the lender’s decision in principle and our broker fee of £595.00 payable on receipt of mortgage offer. Total fees payable - £990.00.

Buy-to Let Mortgages & Remortgages
Application fee of £395.00 payable on receipt of the lender’s decision in principle and our broker fee from £595 up to 0.50% of the mortgage offer. For example, loan amount £200,000, broker fee payable could be £1,000.00. Total fees payable £1,395.00. A minimum broker fee of £595.00 will be applied on all buy-to-let applications.

Equity Release Mortgages
Application fee of £395.00 payable on receipt of the lender’s decision in principle and our broker fee of £995.00 payable on completion of your mortgage. Total fees payable - £1,390.00.

Credit Repair Mortgages
Application fee of £395.00 payable on receipt of the lender’s decision in principle and our broker fee equal to 0.5% of the mortgage offer. For example, loan amount £200,000, broker fee payable could be £1,000.00. Total fees payable - £1,395.00. A minimum broker fee of £595.00 will be applied on credit repair applications.

Life Insurance
No fee will be charged by us. You will receive a free quotation from the policy provider.
Why pay for mortgage advice?
We work for you. Not the lender, or anyone else.

When you pay for mortgage advice rather than using a ‘free’ service, or going direct, you can trust that everything we do is in your interest. Put it this way - whether getting a tattoo or a mortgage, always hire a professional.

Hiring a Mortgage Advisor takes a lot of the stress and time investment away, as we do the hard work for you - finding the best deal, submitting paperwork, speaking to lenders, and more.
How I do I know I can trust you?
You can find verified reviews from our clients on Google or Feefo.

Many of our clients use us time and time again, and refer us to friends and family.

We are regulated by the Financial Conduct Authority, registration number 806832. The company is registered in England - No. 11260088.
What are your qualifications?

All our Mortgage Advisers hold a Certificate in Mortgage Advice and Practice (CeMAP).

Many also hold a Certificate in Regulated Equity Release (CeRER) enabling them to advise on the specialist area of Equity Release.

How long does the mortgage process take?

Typically, the mortgage process will take 2-6 weeks to reach approval.

A mortgage offer is usually valid for 6 months.

Please be aware, the process is currently taking longer due to Covid-19. Please see question 'How has Covid-19 affected the mortgage market?'.

Are my personal details secure?

Our Client Portal and filing systems are securely encrypted to keep your personal details safe.

Phone calls may be recorded for training and monitoring purposes only.

Should I get life or critical illness cover?
Whilst you are not required to take out a life cover, our job is to ensure your mortgage is affordable, no matter what. It may not be nice to talk about, but if something were to happen to you, you want to know your family and investment are safe.

We will advise on all the options available and provide a no obligation quote from our partner provider, Royal London.
Who regulates mortgage products?
Mortgage products and advisory firms are regulated by the Financial Conduct Authority. We are directly authorised with a registration number 806832. The FCA does not regulate some investment mortgage contracts.
Do I need a solicitor?

You may need a solicitor, depending on the circumstance. Your adviser will discuss this with you, and should you need one we can put you in touch with our trusted partners, or you can use you own.

Why use Mortgage Marketplace?

Need more help?

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The Mortgage Marketplace